You can distinguish which one is a subtitled film with subtitle code. Please check on screening schedule & program page on the official website, ticket catalogue and schedule board with subtitle code. 

Unless Following Subtitle code is marked, all films will have English subtitles.
(N) Non-English Dialogue + No English Subtitle, (K) Korean Dialogue + No English Subtitle, (ND) No Dialogue

If you checked the subtitle code though, please check ‘Notice of No English Subtitled Films’ on the notice page of the official website (community > notice) before you purchase the ticket. 

Another person can collect a ticket without the person who reserved the ticket at the box office.
In that case, the person who collecting the ticket needs reservation number or printed receipt for take the ticket.

You need to pay 1,000 won for cancelling your ticket on the screening day of the film you reserved.
* You can cancel your ticket without cancellation fee before the screening day.

Refunding period of credit cards, mobile payment services and bank transfer is not always same. Cause of credit card policies, mobile services, bank policies or your proposal time, it can be done for 3 ~ 7 days.
If you checked the reservation was canceled in ‘Reservation Confirmation / Cancellation’ on the quick menu on BIFAN2017 official website, please ask for your credit card corporation, mobile service agency or your bank.

We operate designated seats in most of the theaters.
Exceptionally Ojeong art hall in Ojeonggu office and Sohyanggwan in Sosagu office, there is no designated seat.   

1. Online reservation 
: You can choose your own seats.
2. Box office reservation
: The seats are offered automatically.

You can purchase the online sold out ticket at the box office on the screening day.
It is first-come first-served basis. Please be mind the famous films would be sold out early.