The screening I wanted to watch was sold out online. What should I do?
All seats are sold online and there are no separate on-site seats available. On-site sales are carried out only for the remaining seats in the online reservation.
How can I issue the ticket I reserved?
Tickets can be issued after checking the reservation number at the on-site ticket booth of each theater. Make sure to bring the reservation number (SMS, printout copy of the reservation confirmation, reservation page).
Can someone else pick up my ticket?
Yes. If you want someone to pick up your ticket at the box office, you should give them reservation number (SMS, printout copy of the reservation confirmation, reservation page).
Is there any cancellation fees?
A cancellation fee is charged only on screening day. A fee of KRW 1,000 will be added per cancellation.
* You can cancel your ticket without a fee before the screening day.
I already cancelled my ticket, but have not yet received my refund.
It's not possible to receive refund directly when you cancel your ticket, due to difference between policies or proposal times of credit card, mobile payment service and bank. Refund will be sent within 3~7 days.
If you checked your reservation has been canceled in 'Confirmation / Cancellation' on the quick menu of BIFAN 2023 website, please ask for your credit card corporation, mobile service agency or your bank.
I"d like to cancel one of the two tickets on the reservation.
Partial cancellations are not allowed. If you wish to make a partial cancellation, you must cancel the ticket and make a new purchase.
I lost my ticket. Is it possible to reissue it?
Tickets will not be reissued nor be refunded based on personal circumstances(e.g. lost tickets, damaged tickets, traffic delays, went to the wrong theater, mistaken the movie time, etc.).
So please be careful to keep your ticket after issuing it.
Can I watch online screenings abroad?
Online screening is only available in Korea.(Geo-blocked)
Bucheon International Fantastic Film Festival
10F Webtoon Convergence Center, 17 Gilju-ro, Bucheon, Gyeonggi-do, Korea (14505)Tel. +82-32-327-6313 | Fax. +82-32-322-9629
10F Webtoon Convergence Center, 17 Gilju-ro, Bucheon,
Gyeonggi-do, Korea (14505)
Tel. +82-32-327-6313 | Fax. +82-32-322-9629
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