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FAQ

  • Q

    When is the online ticketing period?

    A

    • Opening and Closing Ceremonies: From June 24 (TUE) 14:00 until the event starts
    • General Screenings: From June 26 (THU) 14:00 until each screening starts

  • Q

    The Screening I wanted to watch was sold out online. Is there anything I can do?

    A

    All seats are sold online and there are no separate on-site seats available.
    On-site sales are only available for the remaining seats not sold online.

  • Q

    How can I issue the ticket I reserved?

    A

    Tickets can be issued after checking the reservation number at the on-site box office of each theater.
    Make sure to have your reservation number ready (via SMS, a printout of your reservation confirmation, or your reservation page).

  • Q

    Can I enter with just the booking number?

    A

    Entry with just the booking number is not permitted.
    Please log in to the BIFAN website and show your mobile ticket from your reservation page.
    Or, you can get your ticket issued at the box office for entry.
    *To prevent ticket fraud, we may ask for the booker's name at the box office.

  • Q

    I lost my ticket. Is it possible to reissue it?

    A

    Tickets will not be reissued or refunded for personal circumstances
    (e.g., lost or damaged tickets, traffic delays, going to the wrong theater, misunderstanding the movie time, etc.).

  • Q

    Can someone else pick up my ticket?

    A

    Yes. If you want someone else to pick up your ticket at the box office, give them your reservation number
    (via SMS, a printout of your reservation confirmation, or your reservation page).

  • Q

    Can I enter with a screenshot of my booking?

    A

    No, screenshots or images of your booking won't work for theater entry or paper ticket issuance.
    For entry with a mobile ticket, please log in to the BIFAN website and have your mobile ticket ready.
    For ticket issuance at the box office, please present your reservation number (via SMS, a printout of your reservation confirmation, or your reservation page).

  • Q

    Are there any cancellation fees?

    A

    A cancellation fee is charged only on screening day. A fee of KRW 1,000 will be charged per cancellation.
    *You can cancel your ticket without a fee before the screening day.

  • Q

    I already cancelled my ticket, but have not yet received my refund.

    A

    It's not possible to receive an immediate refund when you cancel your ticket due to varying policies and processing times of credit card company and banks. Refunds will be processed within 3~7 days.
    If you've confirmed your cancellation under [Ticket > Ticketing] in the quick menu on the BIFAN website,
    please contact your credit card company or bank about the refund.

  • Q

    I'd like to cancel one of the two tickets on the reservation.

    A

    Partial cancellations are not allowed.
    If you wish to make a partial cancellation, you must cancel the ticket and make a new purchase.

  • Q

    When can I enter the theater?

    A

    You can enter 15 minutes before the screenings, but this may change depending on the situation on-site.

  • Q

    Do screenings start on time?

    A

    All screenings will start on time. Please make sure to arrive at the theater before the screening begins.

  • Q

    Can I bring food and drinks?

    A

    Bucheon Arts Center, Bucheon City Hall Main Theater/Fantastic Cube £ü Only bottled water with a cap is allowed.
    CGV Sopung, LOTTE Cinema Bucheon £ü No outside food or alcoholic beverages allowed.

  • Q

    [Ceremonies] How can I purchase tickets for the opening and closing ceremonies?

    A

    Tickets (including screenings of the opening/closing films) will be available from Tuesday, June 24, through the official website after logging in.

  • Q

    [Ceremonies] How can I cancel my opening or closing ceremony ticket?

    A

    You can cancel your ticket up to 30 minutes before the event starts.
    After the ticket has been issued, cancellations can only be made at the on-site ticket booth.
    Please note that a cancellation fee of 1,000 KRW per ticket applies on the day of the event.

  • Q

    [Ceremonies] Can anyone watch the red carpet event?

    A

    Yes, the red carpet is open to all visitors, including those without tickets.
    However, in case of rain, it may be moved indoors to the Bucheon Arts Center for safety reasons, and visibility may be limited.

  • Q

    [Ceremonies] Will the red carpet take place even if it rains?

    A

    Yes, the red carpet will proceed even in the event of rain.

  • Q

    [Ceremonies] When and how can I enter the venue for the opening and closing ceremonies?

    A

    • On the day of the opening ceremony, tickets can be picked up on Thursday, July 3, between 17:00 and 20:30 at the ticket booth on the 1st floor of Bucheon Arts Center.
    • Entry is only allowed with a mobile or printed ticket.
    • Entry begins 15 minutes before the ceremony starts. Please refrain from changing seats after being seated.
    • Please keep your ticket with you at all times, including during exit and re-entry.
    • All seats at Bucheon City Hall's Eoul Madang are assigned.

  • Q

    [Ceremonies] Is photography or recording allowed during the ceremonies?

    A

    Photography, video recording, and audio recording are strictly prohibited inside the venues.
    This includes all equipment and recordings of any kind that may disturb the audience. The same applies to red carpet footage.

  • Q

    [Ceremonies] Can I bring food or drinks to the opening and closing ceremonies?

    A

    No outside food and drinks are allowed at Bucheon Arts Center and Bucheon City Hall, except for bottled water with a lid.

  • Q

    [Ceremonies] Can I attend with my pet?

    A

    Pets are not allowed at the opening and closing ceremonies.

  • Q

    [FantaCine] What is ¡°FantaCine¡±?

    A

    FantaCine is a combined program of "Neighborhood Traveling Cinema" and "Summer Night Cine Festa".
    It travels to Bucheon’s original downtown area, providing free outdoor screenings and community engagement opportunities for the locals.

  • Q

    [FantaCine] Are seats assigned for FantaCine screenings?

    A

    Seating is first-come, first-served. For outdoor screenings, mats are available for rental on-site.

  • Q

    [FantaCine] Is there a fee, and how can I cancel or transfer my reservation?

    A

    FantaCine screenings are free of charge, and advance reservations can be made by logging in to the official website.
    If you can no longer attend, please cancel your reservation through official website to allow others the chance to reserve.
    (Please note that a cancellation fee of 1,000 KRW per ticket applies on the day of the screening.)
    Ticket resale or commercial transfer is strictly prohibited and we ask that you make reservations in your own name.

  • Q

    [FantaCine] Can I attend with my child?

    A

    For indoor screenings, some age restrictions may apply depending on the film.
    Outdoor screenings are generally rated 12+ and are open to all age groups.

  • Q

    [FantaCine] Can I eat or drink during the screening?

    A

    Eating is allowed at outdoor screenings.
    However, open flames, cooking, and food deliveries are prohibited.
    Please dispose of trash in the designated recycling bins, and take any leftover food home with you.
    Help us keep the venue clean for the next visitors.

  • Q

    [FantaCine] Is parking available?

    A

    Parking is very limited, and no parking support or discounts are provided.
    We strongly recommend using public transportation.