Ticketing Guide

CANCELLATION GUIDE

Online Ticket On-site Ticket
Period

Cancellation can be made up to one hour before the relevant screening.

How to Cancel
Purchase

Cancellations can be made after logging in to
BIFAN's official homepage (mobile site included).

Within Box Office operating hours.

Cancellation Fee

If a cancellation is made on the screening date, a fee of KRW 1,000 will be added per cancellation.

  • A fee will not be added if the cancellation is made on the day before the screening date
  • Refunds and cancellations for personal reasons including loss, damage, condition, of any other mistakes about screening are not available.
Remarks
  • Partial cancellations are not allowed. If you wish to make a partial cancellation, you must cancel the ticket and make a new purchase.
  • Tickets that have been issued after purchase can only be canceled at the box offices. The ticket that you wish to cancel must be presented.
  • Tickets that have passed the expiry date for cancellations/refunds will not be eligible for cancellations/refunds.
  • If tickets must be refunded due to circumstances on behalf of the festival, a 100% refund will be given at the box offices (only for ticket holders).
Period

Cancellation can be made up to one hour before the relevant screening.

How to Cancel Purchase

Online Ticket

Cancellations can be made after logging in to BIFAN's official homepage (mobile site included).

On-site Ticket

Within Box Office operating hours.

Cancellation Fee

If a cancellation is made on the screening date, a fee of KRW 1,000 will be added per cancellation.

  • A fee will not be added if the cancellation is made on the day before the screening date
  • Refunds and cancellations for personal reasons including loss, damage, condition, of any other mistakes about screening are not available.
Remarks
  • Partial cancellations are not allowed. If you wish to make a partial cancellation, you must cancel the ticket and make a new purchase.
  • Tickets that have been issued after purchase can only be canceled at the box offices. The ticket that you wish to cancel must be presented.
  • Tickets that have passed the expiry date for cancellations/refunds will not be eligible for cancellations/refunds.
  • If tickets must be refunded due to circumstances on behalf of the festival, a 100% refund will be given at the box offices (only for ticket holders).

COMMUNITY FOR TICKET EXCHANGES

A service that creates a space for ticket holders to exchange tickets amongst themselves if they are unable to cancel their purchase or get a refund.

  • On-site Ticket Exchange : May be used at box offices during hours of operation.