Cancellation/Refund

CANCELLATION GUIDE

Online Ticket On-site Ticket
Period

Cancellation can be made up to one hour before the relevant screening

How to Cancel
Purchase

Cancellation can be made up to
one hour before the relevant screening

Visit the box office during
hours of operation

Cancellation Fee

If a cancellation is made on the screening date, a fee of 1,000 KRW will be issued per cancellation.

  • No fees will be issued for cancellations made before the day of the screening
  • Refunds and cancellations due to personal reasons such as lost or damaged tickets and any other mistakes about the time/venue of the screening are not available
Remarks
  • Partial cancellations are not allowed. If you wish to make a partial cancellation, you must cancel all of the reservations and make a new purchase.
  • Tickets that have been issued after purchase may only be cancelled at the box offices upon presenting the physical ticket.
  • Tickets that have passed the expiry date for cancellation/refund will not be eligible for cancellations/refunds.
  • Full refunds will be given at the box offices for tickets cancelled due to circumstances on behalf of the festival (only for ticket holders).
Period

Cancellation can be made up to one hour before the relevant screening

How to Cancel Purchase

Online Ticket

Cancellation can be made up to one hour before the relevant screening

On-site Ticket

Visit the box office during hours of operation

Cancellation Fee

If a cancellation is made on the screening date, a fee of 1,000 KRW will be issued per cancellation.

  • No fees will be issued for cancellations made before the day of the screening
  • Refunds and cancellations due to personal reasons such as lost or damaged tickets and any other mistakes about the time/venue of the screening are not available
Remarks
  • Partial cancellations are not allowed. If you wish to make a partial cancellation, you must cancel all of the reservations and make a new purchase.
  • Tickets that have been issued after purchase may only be cancelled at the box offices upon presenting the physical ticket.
  • Tickets that have passed the expiry date for cancellation/refund will not be eligible for cancellations/refunds.
  • Full refunds will be given at the box offices for tickets cancelled due to circumstances on behalf of the festival (only for ticket holders).

COMMUNITY FOR TICKET EXCHANGES

Ticket holders who are unable to cancel or refund their tickets may use this space to exchange their tickets amongst themselves.

  • On-site ticket exchange will be available at box offices during hours of operation