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FAQ

  • Q

    Online tickets I wanted were sold out, what should I do?

    A

    If online tickets are sold out, tickets will be go sale for first comers at the box offices on the screening day.

  • Q

    I already cancelled my ticket, but have not yet received my refund.

    A

    It's not possible to receive refund directly when you cancel your ticket, due to difference between policies or proposal times of credit card, mobile payment service and bank. Refund will be sent within 3~7 days.
    If you checked your reservation has been canceled in 'Confirmation / Cancellation' on the quick menu of BIFAN2018 website, please ask for your credit card corporation, mobile service agency or your bank.

  • Q

    Is there any cancellation fees?

    A

      A cancellation fee is charged only on screening day. A fee of KRW 1,000 will be added per cancellation.
     * You can cancel your ticket without a fee before the screening day.

  • Q

    Can someone else pick up my ticket?

    A

    Yes. If you want someone to pick up your ticket at the box office, you should give them reservation numbers or printed receipt.